In the workplace, you communicate every day. You might be required to communicate in a team or one-to-one meetings, presentations, or in writing. As a representative of your organisation, you need to know how to present yourself positively through different forms of communication. Through effective communication, you can gain respect, bring value to your organisation and build positive relationships.
The Business Communication course provides advice on written communication, such as emails, as well as for virtual meetings via voice or video conferencing. Business Communication assumes a basic understanding of nonverbal communication skills (see our Communication skills course for more details), and builds on this to discuss emotional intelligence, persuasion and conflict resolution. The course also describes how to prepare for a presentation so you can most effectively communicate your message to an audience.