How we perceive the world, act, make decisions and treat others are all influenced by things like our upbringing, culture, experiences, and personal likes and dislikes. We take some actions consciously, meaning we are aware of what we are doing and why. However, often we are unaware of the underlying factors that influence our thoughts, feelings and behaviours. And if those underlying factors go unacknowledged and unmanaged, they can have damaging effects.
Understanding the intricacies of the human mind is complex. However, becoming more aware of our thoughts and what might be driving them can help to prevent unintentional bias, conflict and discrimination, and promote respect and inclusion at work.
The course outlines common types of unconscious bias, helping you to identify biases you or others in your workplace might have. It covers different types of unconscious bias, such as the halo effect, horns effect, confirmation bias, beauty bias, affinity bias, conformity bias, gender bias, and name bias, using examples and scenarios.
While it can be difficult to change how we naturally respond to a person or situation, with the right mindset and knowledge of different techniques, we can work towards combating our unconscious bias and making more conscious and objective decisions. The course outlines practical techniques that you and others can use, and what to do if you notice yourself or someone else being biased. Recognising and managing unconscious bias is one step towards promoting equality, diversity and inclusion in the workplace and in wider society.